As the UI/UX Design Manager, you will play a critical role in leading and managing the design to create exceptional user experiences and visually appealing interfaces for our brands and products. Your expertise in user-centered design principles, UI/UX discipline leadership, and project management will contribute to the success of our digital products and enhance customer satisfaction. You will collaborate closely with cross-functional teams, external partners, developers, and stakeholders, to ensure the alignment of design strategies with business goals.
KEY FUNCTIONAL RESPONSIBILITIES
- Collect and evaluate user requirements in collaboration with key stakeholders
- Illustrate design ideas using storyboards, process flows and sitemaps
- Build UI site experiences such as (but not limited to) landing pages, navigation buttons, search fields, site templates, site individualized components, etc.
- Develop UI mock-ups and prototypes that clearly illustrate how sites function and look
- Prepare and present rough drafts to internal teams and key stakeholders
- Identify and troubleshoot UX problems (e.g. responsiveness)
- Conduct layout adjustments based on user feedback
- Adhere to brand standards based on the overall Gibson Brand Guidelines
Special Projects
- The Manager may be requested to prepare, participate in, and/or lead projects
Demonstration of Key Competencies (Requirements)
Leadership
- Set clear strategies, goals, expectations, and performance metrics for all UI/UX elements of the site
- Foster a collaborative and innovative design culture that encourages creativity and continuous improvement
- Makes clear decisions, which may involve making difficult choices
- Takes responsibility for actions, projects and people
- Takes initiative and acts with confidence
- Provides others with clear direction, initiates and generates activity
- Demonstrates excellent process and project planning
User-Centric Design
- Lead the creation of user-centered design concepts, wireframes, mock-ups, and prototypes that effectively address the user needs and business requirements
- Conduct user research, usability testing, and gather feedback to iterate and optimize design concepts
- Thinks about the Lifetime Value of a consumer
Design Strategy
- Focuses on business needs and customer experiences / journeys
- Establish and maintain design standards, guidelines, and best practices to ensure consistency and cohesiveness across all products and platforms
- Drives execution under own direction and is self-sufficient, without the need of permanent supervision and effectively balances autonomy and collaboration
- Review and approve design deliverables to ensure objectives are met
- Ability to prioritize, plan, and pivot quickly as consumer expectations change
- Deals with ambiguity, making positive use of the opportunity it presents
- Maintains a positive outlook at work
- Works productively in an omnichannel dynamic matrix organization
Interacting & Communication
- Present design concepts, strategies and rationale to stakeholders, ensuring their understanding and alignment
- Effectively communicate design decisions and advocate for user-centered design principles within the organization
- Navigates the Gibson Brand Matrix to build effective relationships with global and local staff.
- Makes strong personal impression on others and gains clear agreement and commitment from others by persuading, convincing and negotiating.
- Builds trust, teamwork, practices and encourages an open, honest and direct communication, and promotes constructive feedback.
- Upholds our company values, demonstrates integrity and commitment to the organization
- Maintains a positive outlook at work
- Works productively in an omnichannel dynamic matrix organization
- Writes and presents clearly, succinctly and correctly in an engaging and expressive manner. Is concise, well-structured and logical.
- Expresses information and key points of a topic clearly and concisely
PERSON SPECIFICATION
Required Experience
- 5+ years relevant work experience
- Demonstrated leadership within past roles
- A portfolio of professional UI/UX design work for both web and mobile platforms.
- Stays up-to-date with UI/UX design trends, tools, and technologies to ensure the team/company remains current and relevant
- Experienced in developing Consumer Experience Playbooks and Protocols based on omnichannel best practices
- Experience in working in a dynamic global premium branded consumer goods company is preferred
- Post-secondary education in Business/Marketing or related area or equivalent experience (Bachelor/Master Degree)
Essential Skills
- Experienced/Proficient in Microsoft Word, Power Point, Excel, and Outlook and Business Tools
- Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems, and Adobe Creative Suite.
- High digital acumen: understanding of dealer and consumer service technology (e.g., Salesforce CRM, B2B Sales Portal, CS Tele Communication Systems, Omnichannel Communication Platforms)
- Fluent communication skills in English
Personal Qualities
- Able to proactively question and challenge to prioritize and identify solutions in timely manner
- Works with a sense of urgency and a desire for excellence in performance and customer satisfaction
- Curious in nature and always looking to question, learn, and look for better ways to do things
- Ability to remain objective and exercise good judgment, decision making, diplomacy and discretion
- Excellent problem solving and conflict resolution skills
- Ability to maintain confidentiality and deal appropriately with sensitive issues
- Maintains a positive outlook at work
- Personable, fun, team oriented and ignites a positive work atmosphere
- Passion for music is a plus
Travel
Periodic travel between Gibson Brands locations, to commercial meetings, dealer meetings, and Gibson Brands events may be required (approximately 5-10%).
Nota Bene:
The company’s job descriptions are not intended to be a complete detailed account of all expected/anticipated activities. We operate in a fast-moving and competitive global environment and therefore need employees to be flexible.
